PASS GUARANTEED QUIZ SALESFORCE - RELIABLE ADM-261 - PRACTICE SERVICE CLOUD ADMINISTRATION TESTS

Pass Guaranteed Quiz Salesforce - Reliable ADM-261 - Practice Service Cloud Administration Tests

Pass Guaranteed Quiz Salesforce - Reliable ADM-261 - Practice Service Cloud Administration Tests

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Salesforce ADM-261 (Service Cloud Administration) Certification Exam is a valuable credential for professionals who work with Service Cloud. It validates their knowledge and skills in this area and can help them to advance their careers. Candidates who are interested in taking the exam should ensure that they meet the eligibility requirements and are familiar with the topics covered in the exam.

The ADM-261 certification exam consists of 60 multiple-choice questions, and candidates have 105 minutes to complete the exam. The passing score for the exam is 65%, and the exam fee is $200. Once candidates pass the certification exam, they will receive the Salesforce Certified Service Cloud Administrator credential, which is a valuable addition to their resume and can help them stand out from other professionals in the field.

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Salesforce Service Cloud Administration Sample Questions (Q34-Q39):

NEW QUESTION # 34
Universal Containers has an upcomingmaintenance window where read-only access will be available. Which two actions will Universal Containers be able to perform during this window? Choose 2 answers

  • A. Update case data for a customer.
  • B. Post report information on Chatter.
  • C. Run and view Salesforce reports.
  • D. Review existing cases for an account.

Answer: C,D


NEW QUESTION # 35
A company receives support requests through a variety of email addresses and web forms for different parts of the business.
Which featurecombination will ensure that cases are efficiently handled by the most appropriate representatives?

  • A. Escalation Rules, Queues, Public Groups, Live Agent
  • B. Case Assignment Rules, Queues, Public Groups, Omni-Channel
  • C. Escalation Rules, Queues, Chatter Groups, Omni-Channel
  • D. Case Assignment Rules, Queues, Chatter Groups, Live Agent

Answer: B


NEW QUESTION # 36
Universal Containers wants to create a process to verify that customers are eligible for support before a case iscreates. A consultant recommends using entitlement management to meet this requirement. Which benefit would be realized by using the entitlement management feature? Choose 2 answers.

  • A. Ability to determine if a customer has escalated a case in the past
  • B. Ability to prompt callers for the service contract number within IVR menus
  • C. Ability to enforce service levels with the time-dependent processes
  • D. Ability to specify unique service levels for each customer

Answer: B,D


NEW QUESTION # 37
Universal Containers allows Agents to work remotely using a company -provided laptop, but does NOT control the quality of their internet service. Agents must be able to use live agent functionality remotely.
Which two options should a Consultant recommend to ensure Agents can efficiently use this functionality?
Choose 2 answers

  • A. Ensure each laptop has a modern browser installed.
  • B. Coach users on minimizing open console tabs.
  • C. Allow the user to log into Live Agent from multiple browsers.
  • D. Add additional components to the Lightning console.

Answer: A,B


NEW QUESTION # 38
A team of publishers has created and published articles in Salesforce knowledge. The manager of the help desk describe articles are useful to agents. Which reports can the help desk manager use to determine the qualityof the articles? Choose 2 answers

  • A. Report on the articles followed in Chatter
  • B. Report on the articles attached to cases
  • C. Report on agent ratings on articles
  • D. Report on agent feedback on articles

Answer: B,C


NEW QUESTION # 39
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